Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern all services provided by DXRK Media ("we", "us", "our") to any individual or business ("Client", "you") that engages our services. These Terms apply to all written, verbal and electronic agreements between DXRK Media and the Client, including enquiries made via WhatsApp, email or phone.

DXRK Media is a creative media agency based in the United Kingdom, operating in accordance with English law. Our services include videography, photography, drone footage, content creation, social media management, logo design, website and system development, and print design.

2. Definitions

• "Client" — any individual or business that engages DXRK Media for any service
• "Services" — any creative, digital or print services provided by DXRK Media as outlined in a quotation, invoice or service agreement
• "Deliverables" — any content, files, footage, designs or outputs produced by DXRK Media for the Client
• "Agreement" — any confirmed booking, quotation, invoice or exchange of messages confirming the scope of services
• "All-In-One Package" — our weekly subscription media service as described in Section 4
• "Working Day" — Monday to Friday, excluding English public holidays

3. Our Services

All services are agreed in writing before work commences. This includes confirmation via WhatsApp or email, which constitutes a binding agreement. DXRK Media reserves the right to decline any project or Client at our sole discretion, without obligation to provide a reason.

Any changes to an agreed scope of work — including additional shoots, extra deliverables, new platforms or revised timelines — may result in additional charges. We will always communicate and agree any additional cost before proceeding with the additional work.

We aim to deliver all work to a professional standard. If you have specific requirements or quality expectations, please communicate these clearly before we begin.

4. All-In-One Media Package

Our All-In-One Media Package at £95 per week is a subscription service governed by the following specific terms:

What is Included

• One on-site visit per week (four visits per calendar month) to the Client's premises
• Professional videography during each visit
• Professional photography during each visit
• Drone footage (subject to site suitability and CAA regulations)
• Full content creation, editing and post-production of all captured material
• Social media management across Instagram, Facebook and TikTok (posting, captions, hashtags, scheduling)
• Logo creation (one logo design per engagement, with revisions)
• Website maintenance (updates to existing website — does not include creation of a new site)

Website Build Add-On

• A full website build is available as an optional add-on to the All-In-One Package for an additional one-off fee of £230
• This covers design, development and initial launch. Ongoing maintenance is included in the package. Further custom development beyond the agreed scope will be quoted separately.

Term & Commitment

• The minimum commitment is two calendar months (8 consecutive weeks) from the agreed start date
• After the minimum term, the package continues on a rolling weekly basis
• To cancel after the minimum term, the Client must give a minimum of four weeks' written notice (via WhatsApp or email)
• Early termination during the minimum term will result in the remaining balance of the full two-month term becoming immediately due and payable

On-Site Visits

• The Client must ensure safe, clear and reasonable access to their premises at the agreed time
• Each on-site visit will typically last between 40 minutes and 2 hours, depending on the volume of content required, the size of the premises and the nature of the shoot
• Depending on the project type and current strategy, some visits may be rescheduled or skipped at DXRK Media's professional discretion — for example, where we determine it is more beneficial to focus resources on social media management, content planning, editing or audience growth activities during that period
• If our videographer or creative team determines that sufficient footage has already been captured to maintain the agreed content schedule and keep all platforms fully up to date, the following week's on-site visit may be skipped. In such cases, content delivery will not be affected — posts and published material will remain consistent and on schedule.
• All transportation costs incurred by the DXRK Media team in travelling to and from the Client's premises are covered by DXRK Media and will not be charged to the Client
• If the Client is unable to accommodate a visit with less than 48 hours' notice, that visit may be forfeit for that week unless we agree a rescheduled slot
• We will make reasonable efforts to reschedule missed visits where cancellation is due to circumstances beyond the Client's control
• DXRK Media is not liable for any loss arising from missed visits caused by the Client's failure to provide access

Use of Work for Promotional Purposes

DXRK Media reserves the right to use any footage, photographs, content, website work or creative materials produced for the Client on our own social media channels, website, portfolio and marketing materials to promote DXRK Media's services and showcase our work. This includes but is not limited to behind-the-scenes content, finished edits, reels, photographs and website screenshots. If the Client wishes to restrict this, they must notify us in writing before the contract commences.

Free Trial Session

At our discretion, DXRK Media may offer a complimentary trial session to prospective clients prior to entering into a formal contract. Any such trial session is offered as a goodwill gesture and does not constitute a binding commitment by either party. Content produced during a trial session may be used by DXRK Media for portfolio and promotional purposes. The trial session does not guarantee the quality or volume of content that would be delivered under a full contract.

Billing

• The package is billed weekly in advance
• Invoices are due within 7 days of the invoice date
• Accounts overdue by more than 14 days may result in a pause or suspension of services until payment is received

5. Website & System Builds

Where we are engaged to design and build a website or custom business system (including restaurant ordering platforms, booking systems or other digital tools), the following additional terms apply:

• A detailed scope of work will be agreed in writing before any build commences
• A deposit of up to 50% of the agreed fee is required before design or development begins
• The remaining balance is due upon completion and before the site/system is launched or access credentials are provided to the Client
• Any requirements outside the agreed scope — including additional pages, features or integrations — will be quoted separately and agreed in writing
• The Client is responsible for providing all content (text, images, branding) unless a separate content package is agreed
• We use industry-standard platforms and technologies. We do not guarantee compatibility with all third-party tools unless explicitly stated.
• DXRK Media is not responsible for hosting, domain registration or third-party platform fees unless explicitly included in the agreed scope
• Websites and systems remain inaccessible to the Client until full payment is received

6. Social Media Management

For social media management services (whether standalone or as part of the All-In-One Package):

• The Client must provide DXRK Media with necessary admin or login access to the relevant social media accounts (Instagram, Facebook, TikTok)
• We will manage accounts in accordance with the agreed strategy and content calendar
• The Client remains the owner of all social media accounts at all times
• We are not liable for changes to platform algorithms, policies, terms of service, account suspensions or any reduction in organic reach caused by third-party platform decisions
• The Client acknowledges that social media results (follower growth, engagement, reach) are influenced by many factors beyond our control and cannot be guaranteed
• The Client is responsible for ensuring their social media accounts comply with the applicable platform's terms of service

7. Drone Services

Where drone footage is captured as part of our services:

• All drone operations are conducted by CAA-compliant operators in accordance with UK Civil Aviation Authority regulations
• The Client must ensure the proposed location is legally permissible for drone flight. We reserve the right to refuse any drone operation if we deem the location unsafe or non-compliant with CAA regulations.
• Drone footage may be unavailable in certain restricted areas (airports, military zones, controlled airspace). We will advise the Client as early as possible if restrictions apply.
• Weather conditions may affect the ability to fly. In such cases, we will reschedule without penalty where practically possible.
• Any permissions, permits or notices required for specific locations are the responsibility of the Client unless otherwise agreed

8. Logo & Print Design

For logo design and print services:

• Logo design begins after an agreed brief is confirmed in writing
• We will provide an agreed number of initial concepts and revision rounds. Further revisions beyond the agreed scope will be charged at our standard hourly rate.
• Once the Client approves a final design, no further revisions are included
• For print orders, the Client must approve a final proof before print production begins. DXRK Media is not liable for errors in printed materials that were approved in the final proof.
• Print lead times vary. We will advise on expected timelines. Rush orders may incur a surcharge.
• Colours on printed materials may differ slightly from digital screen previews due to the nature of print production. We cannot guarantee exact colour matching unless a specific print specification is agreed.

9. Pricing & Payment

• All prices are quoted in GBP (£) and are exclusive of VAT unless explicitly stated otherwise
• Invoices are due within 7 days of the invoice date unless a different term is agreed in writing
• We accept payment via bank transfer and other methods as agreed
• Accounts overdue by more than 14 days may result in a pause or suspension of services until full payment is received
• Where a deposit is required, work will not commence until the deposit is cleared
• Prices may be reviewed on reasonable notice. For ongoing subscription services, we will give at least 30 days' written notice of any price increase.

10. Client Responsibilities

By engaging DXRK Media, the Client agrees to:

• Provide accurate, complete and timely information required to deliver the services
• Ensure safe, lawful access to all premises and locations for on-site shoots
• Obtain any necessary permissions, licences, consents or releases for locations, third parties, models or branded materials involved in any shoot or project
• Review, provide feedback on and approve Deliverables within agreed timeframes. Delays caused by the Client's failure to respond may affect deadlines.
• Not instruct DXRK Media to produce content that is illegal, defamatory, fraudulent, misleading, discriminatory or that infringes any third-party rights
• Maintain the confidentiality of any login credentials provided to DXRK Media and inform us immediately of any suspected security breach

11. Intellectual Property

Ownership of Deliverables

Upon receipt of full payment, the Client is granted an unlimited, worldwide, royalty-free licence to use the Deliverables for the agreed commercial purposes. For bespoke creative work (logos, websites, brand materials), full intellectual property rights transfer to the Client upon final payment.

Raw Files

Unless explicitly agreed otherwise, raw video footage, unedited photography files and source design files remain the property of DXRK Media. We will provide edited and finished Deliverables as agreed.

Portfolio Use

Unless the Client requests otherwise in writing, DXRK Media reserves the right to display Deliverables in our portfolio, website and social media channels for promotional purposes, including crediting the Client's business name. To opt out, please notify us in writing before the project concludes.

DXRK Media Brand

All content on the DXRK Media website and branded materials — including logos, text, graphics and design — remains our intellectual property and may not be reproduced, copied or distributed without prior written consent.

Third-Party Content

The Client is responsible for ensuring that any third-party content, music, trademarks or branded materials provided to us are properly licensed for the intended use. DXRK Media accepts no liability for intellectual property infringement arising from Client-supplied materials.

12. Cancellations & Refunds

Project-Based Work

• Deposits are non-refundable once work has commenced
• If the Client cancels after work has begun, the Client is liable for the cost of all work completed to the date of cancellation
• Cancellation must be given in writing (WhatsApp or email)

Non-Payment — Right to Recover, Seize & Reuse

Where a Client fails to complete full payment of any agreed service, project or package as set out in the contract or invoice, DXRK Media reserves the right to take any or all of the following actions to recover costs:

• Seize and retain all footage, photographs, video edits, drone footage, website files, design assets and any other Deliverables produced during the engagement — whether completed or in progress — until all outstanding balances are settled in full
• Sell or commercially license any footage, photographs or media captured during the contract to third parties, including but not limited to stock libraries, other businesses or media platforms, without further consent from or compensation to the Client
• Repurpose or reuse any website, system build, design or creative work produced under the contract for other clients or commercial purposes at DXRK Media's sole discretion
• Publish or share any footage, photographs or content captured during the contract on DXRK Media's own channels, portfolio or promotional materials without restriction

In addition, any Client who fails to fulfil their payment obligations will be permanently blacklisted from DXRK Media and from any affiliated or partnering companies within our network. This blacklisting may be shared with our partners to prevent future engagement. DXRK Media reserves the right to pursue any outstanding amounts through civil debt recovery or legal proceedings.

These rights exist solely to protect DXRK Media's legitimate commercial interests and do not affect any other remedies available to us under law.

All-In-One Package

• The minimum term is two months. Early cancellation within this period results in the remaining balance of the full term becoming immediately due.
• After the minimum term, four weeks' written notice is required to cancel
• Fees already invoiced and paid are non-refundable

DXRK Media Cancellation

• In the unlikely event that DXRK Media is unable to fulfil a committed service, we will provide reasonable notice and a full refund of any fees paid for the cancelled service
• We reserve the right to terminate any engagement immediately if the Client breaches these Terms, particularly in relation to abusive conduct, non-payment or instructions to produce unlawful content

13. Limitation of Liability

To the fullest extent permitted by applicable law:

• DXRK Media's total aggregate liability to any Client arising from or in connection with any service shall not exceed the total fees paid by that Client in the three months preceding the claim
• We are not liable for any indirect, consequential, incidental, special or punitive damages, including but not limited to loss of profit, loss of revenue, loss of data, loss of business or damage to reputation
• We are not responsible for the performance, availability or algorithm changes of any third-party platform, including social media platforms (Instagram, Facebook, TikTok), hosting providers or payment processors
• We do not guarantee specific outcomes including follower growth, engagement rates, website traffic or sales conversions resulting from our services
• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law

14. Confidentiality

Both DXRK Media and the Client agree to keep confidential any sensitive business information disclosed during the course of the engagement — including but not limited to business strategies, client lists, financial information and unreleased content. This obligation does not apply to information that is or becomes publicly available through no fault of either party, or that is required to be disclosed by law.

This confidentiality obligation continues for a period of two years after the end of the engagement, unless a separate non-disclosure agreement specifies otherwise.

15. Force Majeure

DXRK Media shall not be liable for any failure or delay in the performance of our obligations caused by circumstances beyond our reasonable control, including but not limited to: acts of God, extreme weather, floods, fire, power failures, strikes, pandemics, government restrictions, civil unrest, or failure of third-party infrastructure or services. We will notify the Client as soon as reasonably practicable and make reasonable efforts to resume performance.

16. Website Disclaimer

The DXRK Media website is provided for general information purposes only. While we strive to keep all information accurate and current, we make no warranties — express or implied — regarding the completeness, accuracy, reliability or suitability of the information. We accept no liability for any loss arising from reliance on website content.

17. Governing Law & Jurisdiction

These Terms and any disputes or claims arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of England and Wales. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute arising from or in connection with these Terms.

Where a Client is based in Scotland, Northern Ireland or internationally, they agree to submit to the exclusive jurisdiction of the courts of England and Wales.

18. Changes to These Terms

DXRK Media reserves the right to update or amend these Terms at any time. The current version will always be available on this page with a revised effective date. For ongoing service clients, we will provide at least 14 days' written notice of any material changes that affect existing engagements. Continued use of our services after the effective date constitutes acceptance of the revised Terms.

19. Contact

For any questions about these Terms or any aspect of our services: